Return & Exchange policy

See below our policies for purchasing instore and online:

If you purchased items in one of our stores...

Unwanted items

  • If for any reason you’re not happy with your shoes, and providing you have undergone a fitting with us, you can return them within 30 days for an exchange or a Running Free voucher.

  • Shoes purchased without a fitting may be returned for a refund provided they are unworn and in  original packaging !
  • All other products may be returned or exchanged if unworn and in original packaging.

  • If you have purchased a sale item but no longer want it, we are not obliged to offer refunds or exchanges as the items may have become out of date and of diminished value however we want you to be happy so please discuss the issue with a member of staff and we will find a solution.

Faulty items

  • If your product develops a fault within 30 days of purchase you can return it to us for an exchange or refund however, in some circumstances, we may need to return it to the manufacturer for inspection.

If you purchased items online from our website or social media channels...

Unwanted items

  • You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You the customer must cover the cost for returning unwanted goods. We will offer exchange or Running Free voucher. We would also advise you get proof of return postage – to show that the goods have been returned. We will refund the cost of the purchase within 14 days of receipt.

Faulty items

  • If your items are deemed faulty in any way you must notify Running Free within 30 days of purchase. We will offer exchange or refund and will refund you within 14 days of receiving the returned items. Running Free reserve the right to return faulty items to the manufacturer for inspection before a refund, exchange or credit is offered.
  • If you purchase a sale item and it is deemed faulty we would look to replace or exchange the item as long as you do this within 30 days of purchase.



We love common sense so please just speak to us about any issue outside these t’s & c’s and we will do our best to help !


You will need to provide a proof of purchase such as the receipt.